14 Day Return Policy
We offer you complete peace of mind while ordering at BigMusclesNutrition.com – you can return all purchased items within 14 days of receipt of goods. Please ensure however that the product is unused and the tags, boxes and other packaging is intact.
If you are not satisfied with what you have bought, we’ll gladly take it back within 14 days from the date of delivery. If you have paid by card then we will reverse the payment. In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer.
What are my options if I receive a Damaged item, wrong product or missing units in my order?
If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging and products received to our customer care at info@BigMusclesNutrition.com or call us on +917838107552 within 14 days of receipt of the product. We will arrange a reverse pickup for the product and then issue either a full refund, BigMusclesNutrition.com Cash (store credit) or a different item in exchange, as per your request. Please note that replacements are subject to availability of the particular product.
Is there a specific category policy for returns?
Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavor like/dislike, flavor difference from one brand to other etc. products would not be applicable for return. Please consult with the doctor before buying the product.
There is no return policy for any fitness equipment unless it is damaged in transit.
Following shall NOT be eligible for return or replacement:
- Damages due to product misuse
- Incidental damage malfunctioning of product
- Any consumable item which has been used or installed
- Products with tampered or missing serial / UPC numbers
Any damage / defect which is not covered under the manufacturer’s warranty.
Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered
Some special rules for promotional offers may override “BigMusclesNutrition.com’s 14 Day Returns Policy”
In case of any queries, please write to our customer care on info@BigMusclesNutrition.com or call us on +917838107552.
To return an item, how do I arrange for the pick up?
Contact us to initiate a return. You will receive a call explaining the process.
Wherever possible we will facilitate the pick-up of the item. In case, the pick-up cannot be arranged by us, you can return the item through SpeedPost courier service and share tracking details and we will return the courier costs.
What are the modes of refund available after cancellation?
In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.
Back to Source – the money will be refunded back to the payment mode/account that was originally used to make the transaction.
Once you have requested the cancellation of item(s) in your order, BigMusclesNutrition.com will complete the cancellation and initiate the refund.
What is a promo coupon?
This is kind of invitational means to invite people to try our products AND to give you the best deals around, we occasionally issue promo coupons. It is a simple code which can be applied to get discounts.
Can I club two coupons in one purchase?
No two coupons can be applied at the same time. In general our promotions cannot be used in conjunction with any other offer.
How do I use a promo coupon?
Add products you want to shop in your cart. Once you are on the cart page, you will see the list of offers available for you which you can apply on your cart. Also you can enter the coupon code on this page. You need to be logged in to use any offers or coupons.
Health Related Information
Disclaimer: The information contained in the Web Site is provided for informational purposes only and is not meant to substitute for the advice provided by your doctor or other health care professional. You should not use the information available on or through the Web Site (including, but not limited to, information that may be provided on the Web Site by healthcare or nutrition professionals employed by or contracting with BigMusclesNutrition.com) for diagnosing or treating a health problem or disease, or prescribing any medication. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease. You should read carefully all products’ packaging prior to use.